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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-03-2015 07:58 PM

HP Recommended
Product: HP Omen 5012-TX
Operating System: Microsoft Windows 8.1 (64-bit)

Hey guys,

 

Where can I find the option to download or order the recovery disk?

 

I couldn't find any option on support website, and I already spent the most useless 15 min on phone support with no success.

 

My recovery failed at the end and the laptop doesn't boot on win anymore. It goes directly to the recovery manager, displaying the information that some error occurred. From there, I have no options other than retry. And the retry throws the same error again and again.

 

I need an external (USB or DVD) recovery disk to try to fix this. Any help is appreciated.

 

Thanks,

Fabio

1 REPLY 1

‎08-03-2015 08:52 PM - edited ‎08-03-2015 08:52 PM

HP Recommended

 

Fill out the form on your Support page:

 

https://support.hp.com/us-en/contact-hp/product/HP-OMEN-15-5000-Notebook-PC/7281265/model/7538571

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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