WIFI stuck at 54mbps

[Kenneth_Ong]

New hp omen 15 (2017), updated all the drivers and wifi is still stuck at 54mbps. This laptop uses the Intel AC7265 wireless card and no matter whether I'm connected to the 2.4Ghz or 5Ghz channel, the wifi speed is always limited to 54mbps. Even when the laptop is right up against the router, the same thing happens. All other laptops and handphones in my house do not suffer from the same problem so is the fault of the wifi chip????

[The_Fossette]

Hi @Kenneth_Ong

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the Wi-Fi speed is stuck at 54mbps.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I would like you to reset the TCP/IP stack. To do this follow the steps below.

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. Type "netsh winsock reset catalog" and hit Enter
Step 6. Type "netsh int ip reset reset.log" and hit Enter
Step 7. Restart your computer

If the issue persists, follow the steps in the computer article.

http://bit.ly/2lTK4ml

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Kenneth_Ong]

Thanks for your help but I have already resolved the issue. The prolem was that "HT mode" in the advanced adapter settings was set to disabled. Changing disabled to "VHT mode" resolved the problem. Thank you very much for your help still!

[The_Fossette]

Hi @Kenneth_Ong

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!