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DenielGunner
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White screen of death

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hp omen 17-w101nh
Microsoft Windows 10 (64-bit)

I have two problems. I using LGGM77 monitor with my Laptop. Sometimes i have black screen after windows ( hp omen ) logo on monitor and the laptop screen too. I wait @ 1 min then laptop screen turn on but monitor still off. If i replug mini dvi cable monitor turns on and everything is fine. But this is the smaller problem. My bigger problem is while i playing, only World of Warcraft at the moment sometimes i have white screen of death with scary voice and laptop restart instantly.
I uninstalled my NVIDIA driver with DDU and installed the latest software but the problem does not solved. 
Help me please!

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Jeet_singh
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Hi @DenielGunner,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having the white screen of death on your HP Omen notebook while playing games. Don't worry as I have a few steps to help you get through this concern,

 

To resolve this issue, download and install the following SoftPaq: SP76810 file download

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

Photoray002
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DenielGunner

 

What is the resolution and refresh rate set at in the nvidia control panel for the LG monitor?

If its at full with 144Hz, does lowering the refresh rate to 120 help?

 

I have read about others having issues like this with DP cables. Yes they are capable, but some still have issues.

Do you have an HDMI 2.0 cord you can try instead of Displayport? If so, does the issue still occur?

HDMI 1.3 and up will have enough bandwidth but some say their monitors still have issues at 144hz on the earlier cables.

 

As for the issue with World of Warcraft...

If the HDMI cable stops the black screen issue, does it solve the WOW whitescreen issue?

I am not a WOW gamer so I can only guess.

It might also be the settings in WOW need to be changed.

Make sure WOW's video settings are set to not cap the FPS.

Turn off Vsync in the nvidia control panel if its enabled.

 

Other than that, you might have to ask on the WOW forums for help on that.

DenielGunner
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Before both tips arrived i did Hard reset on win10 for try. I didn't reinstalled Games etc yet but i will in few hours than i will see whats happening. if the problems appers again i will try your tips and i will tell you what happened. Thanks for your help!
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DavidSMP
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Hi @DenielGunner,

 

I read the response comprehensively. As @Jeet_singh is out of office, I am replying on his behalf. Please try the required steps as mentioned in the previous post if the issue occurs. 

 

Keep us posted. We are there always to assist you.

 

Take care and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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