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I've done all the diagnostics andstill get  printing error  using wireless printer and my HP Envy Printer. The IP address appears to have changed to 192.168.0.48 from 192.168.0.22. I've uninstalled and installed HP Smart a couple times run diagnostics..... nothing wrong..... still get error printing. 

6 REPLIES 6
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@Marco54

 

Welcome to the HP support community.

 

Provide the complete printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

HP Recommended

HP OfficeJet 250 Mobile All-in-One 

SN: *Bleep*

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For the 1st time I'm seeing status as driver is not available.... ???..... I have installed HP Smart.... so I should have drivers... right?

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@Marco54

 

Which operating system is installed on the computer to you are trying to connect the printer?

Sandytechy20
I am an HP Employee

HP Recommended

Windows 10... 64 bit

HP Recommended

@Marco54

 

Uninstall and reinstall the printer driver to fix the issue

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the HP Smart app again.

Click here to download.

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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