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hattie_Jarge
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Message 1 of 2
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Cant log in on mobile printer app

HP Recommended
Envy Photo 6230
Linux

Got a new printer and spent ages to make sure it would be compatible with my chromebook which is why I went for the one I did. The set up was all fine, and I have been able to download the mobile print app and my printer shows. The problem then comes when I actually try to do anything like print or scan. It asks me to log in - so I enter my details and then nothing - just a loading screen. 

I can use it just fine with my mobile phone, but when I try to log in with chromebook it doesn't work. For the last 6 hours I have had the little loading circle going round and round, with the message 'thanks for your patience'. 

Can any one help?

1 REPLY 1
sarahb20
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Message 2 of 2
Flag Post
HP Recommended

This makes the app unusable. Is there a fix or a workaround. Please help.

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