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‎12-12-2022 07:18 PM

HP Recommended

Hi I no longer gave NBN and have tried to connect via My Samsung A21 to my hp envy 6000 Allen one unsuccessfully. The printer keeps asking for wifi? How can I connect via Hotspot?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2022 04:12 AM

HP Recommended

Hi @Suzyta,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

We do not recommend you to connect or use Hotspot as the connection is not stable. 

 

However, you may try the following:

 

You will need to connect your printer to a mobile hotspot from 1st smartphone, and then use 2nd smartphone device to connect to the same hotspot and to the printer, and then it should work. Try that.

If you have only one smartphone that is used at the same time as a mobile hotspot and for printing with the HP iOA app it will not work.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎12-16-2022 04:12 AM

HP Recommended

Hi @Suzyta,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

We do not recommend you to connect or use Hotspot as the connection is not stable. 

 

However, you may try the following:

 

You will need to connect your printer to a mobile hotspot from 1st smartphone, and then use 2nd smartphone device to connect to the same hotspot and to the printer, and then it should work. Try that.

If you have only one smartphone that is used at the same time as a mobile hotspot and for printing with the HP iOA app it will not work.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-20-2022 04:12 AM

HP Recommended

Hi @Suzyta,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
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