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Printgrl
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Message 1 of 2
146
Flag Post

Go insta ink and how account

HP Recommended
Hp desk jet 3630
Microsoft Windows 10 (32-bit)

When I log onto the app or the site, I don’t see any info regarding my ink level etc. I used to see it on the app but the app is useless now. Plus when I log into the site I only see account holder name but nothing abt my printer.I get charged every month for ink. I want to make sure I will receive it. 

I did a test print and it says Printer no longer connected to insta ink! Pls help. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
19,304 19,261 1,051 976
Message 2 of 2
Flag Post
HP Recommended

@Printgrl

 

Welcome to HP Support Community! 

  

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

  

Keep me posted. 

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 


I am an HP Employee

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