HP DeskJet 3700 unable to connect to Wifi network or Direct HP

[RePechonis]

Hi, 

New HP printer, new HP laptop, My wifi is through an apartment community service. I have not be able to connect to the printer to wifi network with either the USB cable or Wirelessly. I have spoken to Spectrum at least 7 times, they have troubleshot this issue without success. Please HELP! I have downloaded the HP print/scan doctor and that has been useless too. I'm at a loss of what to do? 

[Raj1788]

@RePechonis

Welcome to the HP Support Community

Note: Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

Perform restore network settings to default settings

● Press the Wireless button and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

Connect the printer using the USB connection

Then, use this document: https://support.hp.com/in-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/document/c034... for Changing from a USB to a Wireless Connection.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[RePechonis]

I am now unable to even connect with the USB cable or wirelessly

[Raj1788]

@RePechonis

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: https://www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!