cancel
Showing results for 
Search instead for 
Did you mean: 
sampadiam
New member
1 0 0 0
Message 1 of 2
326
Flag Post

HP restoration incomplete, The system cannot find the drive specified.

HP Recommended
HP envy x360
Microsoft Windows 10 (64-bit)

Download Error log here 

20200215_112336.jpg

I wanted to factory reset my laptop, cause it got too slow and a lot of unused registries and data which I didn't need. So I went to HP recovery manager and factory resetted my laptop. I forgot to make a recovery USB drive, cause I thought it doesn't need one. The day after that day I woke up and checked my laptop, and it brought this screen. I don't have recovery USB , what can I do to continue the factory reset?

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
129,128 119,305 19,484 29,771
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

If your notebook was made in 2016 or later you may be able to use the HP cloud recovery client tool to create a bootable recovery USB flash drive.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation