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‎08-19-2019 02:13 PM

HP Recommended
Product: HPC6180
Operating System: macOS 10.13 High Sierra

HP C6180 : Printer is printing blank pages.  Followed all the protocols.  Printer says it is idle,.

3 REPLIES 3

‎08-21-2019 04:16 PM

HP Recommended

@sk_45, Welcome to HP Support Community!

  • Are you able to make photocopies on the printer?
  • Which application are you trying to print from?
  • Did you check the ink levels on the printer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎08-22-2019 12:22 PM

HP Recommended

1.  I am unable to make photocopies.

3.  Ink levels are fine

2. Application— using a Mac 

unable to print from  email or desktop 

word or excel

When I open the print application it says idle

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‎08-22-2019 02:40 PM

HP Recommended

@sk_45

 

Follow steps 4 and 5 from the document HP Photosmart C6100 All-in-One Series - Wrong Colors.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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