HpEnvy5010Error

[Andbage]

Hi guys, getting an error code

0X0005FBB6

LIB_MATH C

Flashing on my printer and can’t reset it! Any ideas? I don’t have a laptop just use it wireless from iPhone........help please 🙏 

[asmita6658]

Hi @Andbage

Welcome to the HP Support Community. I'd be happy to assist you with the "0x.." error. 

Let's try these steps to reset the printer - 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Andbage]

Hi, just an update on my issue, after messaging HP help I tried the reset with no joy, however was told that it’s a hardware problem and I’m being sent a replacement printer 😁 thanks for trying to help though appreciated