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‎07-17-2019 10:00 AM

HP Recommended
Product: HP 6830 All in One
Operating System: iOS

I’m not new to the wireless world but I’m stumped on this one.?  HP 6830 is connected to a Wi-Fi network and iPad and iPhone connected to the Same network but iPad doesn’t find printer. Internet is connected, wireless Direct is off. I know both the printer and mobile device need to be connected to same network to print, They are but mobile device doesn’t see printer 

3 REPLIES 3

‎07-17-2019 03:08 PM

HP Recommended

@Souper092019 

 

Please use Apple Store to install HP Smart app and use it to print.

 

Regards.

BH
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‎07-20-2019 05:24 AM

HP Recommended

I did loaded HP Smart before I posted my question to the forum, I appreciate your comment , the HP Smart app does not resolve the problem. Tried to install my name an IP address, neither worked.

 

The printer is attached to the Wi-Fi network, blue light is solid and the mobile device(s) are attached to the same network. There should be no problem with the simple install. But it’s a struggle. HP technical support is also struggling with the issue. 

Was this reply helpful? Yes No

‎07-20-2019 05:27 AM

HP Recommended

 

I did loaded HP Smart before I posted my question to the forum, I appreciate your comment , the HP Smart app does not resolve the problem. Tried to install my name an IP address, neither worked.

 

The printer is attached to the Wi-Fi network, blue light is solid and the mobile device(s) are attached to the same network. There should be no problem with the simple install. But it’s a struggle. HP technical support is also struggling with the issue. 

Was this reply helpful? Yes No
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