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‎04-15-2020 03:24 PM

HP Recommended
Product: HP5740
Operating System: macOS 10.15 Catalina

I have 2 HP wireless printers in my home. One accepts the password, but this 5740 does not. Please advise. Thanks!

5 REPLIES 5

‎04-18-2020 09:13 AM

HP Recommended

Hi @LisaSchuster

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Is the printer not accepting a wireless password or administrator password?

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Then try entering the password.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎04-20-2020 03:27 PM

HP Recommended

Regrettably, this suggestion did not fix my problem.  The error box reads that this printer requires a WPA2 password. The most frustrating part is that it was working several days ago with the same password. Any help? Thank you so much!!

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‎04-21-2020 07:47 AM

HP Recommended

What type of encryption are you using on your router?

Also, the printer will only connect to a 2.4 GHz network. /hence make sure the router network mode is set to 2.4 GHz.

 

 

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‎04-23-2020 10:58 AM

HP Recommended

Thank you! How do I ascertain what encryption my router is using?

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‎04-23-2020 02:10 PM

HP Recommended

You could check with the network providers on the admin page of the router.

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