My laptop HP- LAPTOP- 6L82N2OA (HP Laptop 15s-du3xxx the camera is not working. Windows 11

[Tamanna2586]

My laptop HP- LAPTOP- 6L82N2OA (HP Laptop 15s-du3xxx the camera is not working. Windows 11 setup updated latest on 02.02

[Alden4]

Hi @Tamanna2586,

Welcome to the HP support community.

Provide the laptop serial number or the product number for further assistance.

Here is the link to find the product number:- Click here

^ Alden4
HP Support

[Tamanna2586]

Hi, thanks for the feedback. kindly find below information:

Product name : HP Laptop 15s-du3xxx

Product number : 4D4U3PA#UUF

Serial number : CND1326BFZ

Software build ID : 20WW3MLT601#SUUF#DUUF

Motherboard ID : 881D

BIOS : F.53-10/15/2021

Keyboard revision : 50.27

Total memory : 8GB

Processor name : 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz

[Alden4]

Hi @Tamanna2586, 

Thank you for your response, 

I'm sorry to hear that your HP laptop's camera is not working on Windows 11. Here are some troubleshooting steps you can try.

• Check the camera privacy settings: Windows 11 has enhanced privacy settings. It is possible that the camera privacy settings are preventing it from functioning correctly. To check the settings, click on the Windows Start menu and then click on "Settings" (gear icon). Then, click on "Privacy & Security" and select "Camera" from the left-hand side menu. Make sure that the toggle switch for "Allow apps to access your camera" is turned on. Also, check if the toggle switch for individual apps that require access to the camera, such as Skype or Zoom, is also turned on.
• Update the camera driver: An outdated or corrupted camera driver could also be the cause of the issue. To update the driver, go to the HP support website and search for your laptop model. Then, download and install the latest camera driver available for your laptop.
• Check for Windows updates: Sometimes, Windows updates can fix bugs and issues related to the camera. Check for updates by clicking on the Windows Start menu, then click on "Settings" (gear icon), and select "Windows Update" from the left-hand side menu. Click on "Check for updates" and wait for the system to search for and download any available updates.
• Run the built-in troubleshooter: Windows 11 has a built-in troubleshooter for hardware and devices. To run the troubleshooter, click on the Windows Start menu, type "troubleshoot" in the search bar, and select "Troubleshoot settings" from the search results. Then, select "Hardware and Devices" and click on "Run the troubleshooter."
• Check for hardware issues: If none of the above steps work, it is possible that there is a hardware issue with the camera.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support