My printer won’t print as it says cartridges are faulty now

[JEH52]

The problems are now made worse because olit won’t print at all now. I’ve had a message from HP saying I’m using non hp cartridges, I’m not as I have a monthly contract with them. Clearly a problem had developed with the last ones they sent me. I’ve tried every solution on here and suggestions sent me. Nothing is resolving this. I need HP to send me 2 new cartridges to replace these “faulty” ones but trying to get in touch with them is impossible. I can’t even reply to their email saying they are mistaken about the cartridges I have in . 
How do you contact them direct? And quickly, I need my printer for work! Thanks 

[Anand_Andy]

Hi @JEH52,

Welcome to the HP Support Community

I understand you are facing an Ink Cartridge issue with your HP OfficeJet 4650 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted. 

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