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HP 3510
iOS 12 - 12.0.1

Having recently changed networks on my modem, I can no longer wirelesslyconnect to my HP 3510 printer. I am only working with an iPad, no actual computer. I have followed all of the troubleshooting steps available on the HP web site and this forum, to no avail. Any help would be much appreciated. Thank you. 

2 REPLIES 2
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@Tjong333 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


   http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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Thanks for the suggestions. Unfortunately the ‘new router setup’ instructions did not make a difference. I contacted my ISP and they confirmed my modem is broadcasting both bands simultaneously. However, the printer is not picking up either network. I have done the factory reset on the printer more than once, to no avail.

 

Any other suggestions?

 

Thanks.

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