No copies from computer or from internet

[Leah6]

I have installed printer. Can make direct copies but not from computer or internet.  Printout reflects that I have successfully setup wireless printer and that I am connected to internet.  I  still am temporarily connected the USB to computer.  I am not sure if my windows 7 is a 64 bit or 32.

[Raj1788 · Accepted solution]

Hi @Leah6 Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you are unable to print from the computer

Can please let me know have you selected printer as a default printer.

Select the right printer while printing the application.

Make sure the right drivers are installed on the computer.

Please follow the below instruction to fix the issue.

Check requirements and delete any previously installed printer versions from Windows to prepare for the USB connection setup and driver installation.

1. Confirm the following requirements and items before you begin:

   • The printer is turned on and in a ready state.

   • Obtain a USB cable less than 3 m (9 ft 10 in) in length.

   • There is an available USB port on your computer: If you connect through a USB hub or docking station, the printer might not receive enough power to properly operate.

   • If you connected the USB cable to the computer before installing the HP driver, continue with these steps to remove the printer from the installed devices to help ensure a successful setup. Otherwise, skip to the next step to install the driver.

2. Disconnect the printer USB cable from the computer. Do not reconnect the cable until prompted during the driver installation step.

3. Search Windows for 'devices', and then click the Devices and Printers control panel setting in the results.

4. Right-click the icon for your printer model, and then click Remove device. If multiple icons exist for the printer, remove them all.

   Figure : Remove the printer from Devices and Printers

   

5. Close the Devices and Printers window, and then continue to the next step.

If the issue persists, click here for more troubleshooting steps.

Keep me posted, How it goes!

Thank you for posting in the HP Support Forum.

Have a great day!

[Leah6]

Thank you for walking me through the steps to solve my problem. Prior to your response,  I was notified  on this site with a phone number for HP and the installation was completed once I called.

[Raj1788]

Hi @Leah6,

I am so glad that the issue is fixed and appreciates your efforts on the same.

If this helped, then feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.

Have a great day 😉