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beerbelly13
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Message 1 of 2
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Only prints in black and white.

HP Recommended
HP ENVY 5540

The printer only prints in black and white. If you scan something in color and make a copy, it prints in color fine. Tried to reboot computer, tried to reinstall program from 123.hp.com/setup and nothing works. This happened once before. Thought I reinstalled program and it corrected the problem. Not this time. Any ideas what I need to do to get my color printer back. Thanks

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KrazyToad
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HP Support Agent
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Message 2 of 2
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@beerbelly13

 

I have gone through your Post and I would like to help

 

Since you are make to make Color Photocopies, I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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