PRINTER STUCK ON statement size AND WILL NOT RECOGNIZE 8.5X11. FIX? DISconnection failed to fix.

[JHT4001]

"Copy does not support Statement (5.5x8.5 in).  Did the Load a supported size paper and touch '?' routine. No help.

[Roopa-S]

@JHT4001
Thank you for being a part of HP Forums,

It’ll be an honor to guide you through the steps needed to identify your concern and/or address your query. 

I understand you need support and I'll be glad to help you out.  However, for an accurate solution I'll need the printer model.

For instruction on how to find the Printer model : Click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Eagerly waiting for your response!

[JHT4001]

HP 8710 MODEL      ............PRODUCT # M9L66A........ SER #.....CN86PB30S0....PURCHASED 9/27/18.... NOT 6 MON OLD for this to be failing or happen.

[Roopa-S]

@JHT4001

As I understand, your Officejet 8710 printer does not recognize 8.5X11 paper when you are trying to copy.

To fix this issue, try printer reset: Follow the steps below:
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
 Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to copy again.

If issue persists, reset the printer to factory settings. I have sent you a private message with the information required to perform advanced reset on your printer. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.

To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JHT4001]

I followed the process to the letter.

still displays: "

copy does not support Stement *5.5x8.5in"

Load a supported size of peper in the tray."

No joy!

[Roopa-S]

@JHT4001

I had sent you a private message with instruction on how to perform advanced reset.

Was the reset successful?

Meanwhile, try updating the printer firmware from the printer front panel.

For instruction: Click here

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!