Printer not printing color correctly. Ink cartridges full. Any ideas?

[chcc]

Our Officejet Pro 6835 is not printing color correctly.  Ink cartridges are full and and ran cleaning systems and printing tests.  What else can we do?

[The_Fossette]

Hi @chcc,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the printer is not printing the colors correctly.

I'll be glad to assist you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2j4PcRt

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[EthierInteracti]

Hello, I just came across this thread. I am currently studying for an IT certification. Acording to the resourses I've been using to study. the best course of action is to clean the Printheads of your printer. I found a video about how to clean the printheads, if you need help cleaning them. I hope this helps.

[link removed]

[Light7]

Colors are not printing correctly. Green prints yellow. Blue prints pink.

[Light7]

The printer worked fine about 1-1/2 months ago

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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