Printhead HP Officejet Pro 6830

[kadon]

I got this message.  I do not know what to do to fix it.  Please help

Printhead: Missing, Failed or Incompatible 0xc19a0020

[A4Apollo]

Hi! @kadon,

Please try few steps recommended below.

Update the printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Resetting the printer can reset the connection to the printhead and clear any error messages. 

1.Turn the printer on, if it is not already on. 

2.Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4.Unplug the power cord from the wall outlet.

5.Wait at least 60 seconds.

6.Plug the power cord back into the wall outlet.

   note:

HP recommends connecting the printer power cord directly to the wall outlet.

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7.Reconnect the power cord to the rear of the printer.

8.Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 

9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

•If these steps resolved the issue, you do not need to continue troubleshooting.

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for service options. Click Here

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