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‎05-09-2020 05:06 PM

HP Recommended
Product: HP Deskjet 3755
Operating System: Microsoft Windows 10 (32-bit)

I was given a printer by a friend, and I want to set it up to my computer. I downloaded the app but it won't connect via USB. What might be the issue?

1 person had the same question
1 REPLY 1

‎05-15-2020 09:53 AM

HP Recommended

Hi @stacyvb

Welcome to the HP Support Community. I'd be happy to assist you.

  • You cannot use the HP Smart app to print on a USB printer connection. It should be wireless for the app to work.
  • However, you may download the full-feature printer driver that works with USB connection.

  • Click here to download the HP Full-featured driver.

    Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

  • Check the USB cable for its functionality.
  • Try connecting the cable to a different port on the computer.

Kindly refer to this document to know how to set up the printer using a USB cable on a Win PC.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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