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Setting up printer on new owner's device

HP Recommended
HP Deskjet 3755
Microsoft Windows 10 (32-bit)

I was given a printer by a friend, and I want to set it up to my computer. I downloaded the app but it won't connect via USB. What might be the issue?

HP Support Agent
HP Support Agent
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Hi @stacyvb

Welcome to the HP Support Community. I'd be happy to assist you.

  • You cannot use the HP Smart app to print on a USB printer connection. It should be wireless for the app to work.
  • However, you may download the full-feature printer driver that works with USB connection.
  • Click here to download the HP Full-featured driver.

    Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

  • Check the USB cable for its functionality.
  • Try connecting the cable to a different port on the computer.

Kindly refer to this document to know how to set up the printer using a USB cable on a Win PC.


Hope this helps! Keep me posted. 


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I am an HP Employee

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