• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-26-2017 05:22 PM

HP Recommended
Product: HP DesignJet T790

Our T790 printer is displaying the following message:

 

The HP ePrint Center certificate has expired. To continue using HP ePrint Center you need a valid certificate. A firmware update is required to renew the certificate.

 

The printer is still able to print via local network, so I am guessing this is for another function? Is there a firmware update newer than 2013 (as found here https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/New-Firmware-for-the...) that would make this message go away?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2017 09:45 AM

HP Recommended

Thank you! The printer also auto-discovered the new firmware when I went to the firmware update page directly on the printer GUI. Seems to be working now.

 

Cheers

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-26-2017 09:28 PM

HP Recommended

Hi,

Insall the latest firmware below, released this year, to resolve the HP ePRint connectivity error and allow remote printing:

https://support.hp.com/za-en/drivers/selfservice/swdetails/hp-designjet-t790-printer-series/5053926/...

 

Improvements included in IG_07_00_00.3 version

    Printer registration problem with HP ePrint Center has been fixed.

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-29-2017 09:45 AM

HP Recommended

Thank you! The printer also auto-discovered the new firmware when I went to the firmware update page directly on the printer GUI. Seems to be working now.

 

Cheers

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.