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Freeze3801
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Web services stopped working

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HP office jet 5255
iOS

My web services stop working. I can’t connect even though I’m online and can print wirelessly 

it says web services could not be setup at this time. It’s been weeks

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @Freeze3801

Welcome to the HP Support Community. I'd be happy to assist you.

 

If web services stop working and you get a server connection error, perform the steps mentioned in this document.

 

If the issue persists, add a static IP address to the printer.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer's EWS page.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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