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‎11-19-2019 08:30 AM

HP Recommended
Product: HP Deskjet 2622
Operating System: Microsoft Windows 10 (32-bit)

When I print from my laptop it tells me unable to connect to the printer, yet my phone works fine?

12 people had the same question
1 REPLY 1

‎11-21-2019 01:27 PM

HP Recommended

@George131, Welcome to the HP Support Community!

 

Is your PC and the printer connected wirelessly?

Check the connections.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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