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‎03-28-2022 08:32 AM - last edited on ‎03-28-2022 01:41 PM by Moderator

HP Recommended
Product: HP ENVY 6020e All-in-One Printer
Operating System: Android 9.0 Pie

Have android 9 on samsung galaxy s8 and hp smart app won't sign in so i can't scan etc. i can print from phone eyc but can't get the smart app signed for other features. just says redirect is taking to long then says something went wrong, please try later. Can anyone help as it remders my printer partly useless

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2022 05:11 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this resource which may help resolve the issue:

 

https://www.youtube.com/watch?v=PznIYq0VO0o

 

Cllick on this link for more useful tips in using the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎03-29-2022 05:11 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this resource which may help resolve the issue:

 

https://www.youtube.com/watch?v=PznIYq0VO0o

 

Cllick on this link for more useful tips in using the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



1 person found this reply helpful
Was this reply helpful? Yes No

‎03-29-2022 06:55 AM

HP Recommended

Thank you. using firefox as default browser has worked. cheers

Was this reply helpful? Yes No

‎03-29-2022 07:07 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-03-2022 06:17 AM - edited ‎04-03-2022 06:18 AM

HP Recommended

Hey, Can someone please explain to me how we can solve the below problem effectively:

https://h304.www.hp.com/Notebook-Software-and-How-To-Questions/Windows-apps-keep-minimizing-apk

I am a little bit confused about it and want a good solution. Thanks in advance.

Was this reply helpful? Yes No
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