my printer is saying that it is busy and is not printing

[MOOPY1]

My printer is not printing and is saying that it is busy

[Betty0610]

@MOOPY1

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Are you able to make a copy?

From where are you trying to print(Computer or Phone)? If it's a Computer, let us know the Operating System installed on it, if it's a phone, let us know which phone it is.

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[SofiaML]

Hi there,

The steps in the link below may help you resolve the issue:

HP printers - Print jobs stuck in print queue

Regards,

SofiaML