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trouble updating billing online

HP Recommended
Microsoft Windows 10 (32-bit)

I cannot print because my billing information was out of date. I went to my online account and updated my billing information, but it still says that it needs to be updated after it says successfully updated. I have the smart print plan, so my online account must be current to print. This sucks

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @jceja


Welcome to the HP Support Community. 


Please try updating the billing details once again using these steps -


1) Go to (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already. Your HP Instant Ink account page opens.

2) In the My Account section, click Change Billing Information, then Edit Payment Information. Make sure postal codes are in the correct format.


Clicking Change Billing Information


If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know how that goes. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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