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- HP Community
- Notebooks
- Notebook Audio
- Re: Звук

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01-12-2026 03:13 AM
Незнаходить мікрофоні зовсім, перевстановсяв драйвера але не помоголо я резнаю що робити, підкажіть будь ласка що робити HP 255 G10 в диспечер задач 1 Мультімедія контролер і 1 невідомий пристрій в мене старий біос може його оновити? Хто знає чи хто вирішував дану проблему підкажіть будь ласка
Solved! Go to Solution.
Accepted Solutions
01-13-2026 06:00 AM
You're very welcome.
I'm surprised the driver I gave you didn't work, since it worked for that other forum member with the same notebook.
See if this driver works:
https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155090.exe
On that other discussion link that was posted within the discussion that was solved, the person indicated this:
"Now as to how i've figured this out. Basically this thread on AMD forums https://community.amd.com/t5/pc-drivers-software/23-11-1-adrenalin-my-microphone-amd-array-is-gone-a...
gave me the biggest clue as to where i should look, specifically CodySlay post gave me the exact solution. For some bizarre reason the driver of AMD Audio CoProcessor supplied with sp152268 doesn't activate microphone array but sp155090 does. "
01-12-2026 07:15 AM
Please see this discussion for the solution to the microphone problem:
For the unknown device, please post the hardware ID for it so I can figure out what driver it needs.
Use this guide for how to find the hardware ID for a device:
How to Find Drivers for Unknown Devices in the Device Manager
If you need to update the BIOS, below is the link to the latest BIOS update HP has for your notebook:
15,6-дюймовий G10 ноутбук HP 255 Відомості про програмне забезпечення та драйвери
Watch this video for how to update the BIOS:
Update Your HP Computer BIOS from Windows | HP Computers | HP Support
01-12-2026 01:59 PM
You need this driver for the ACPI\VEN_HPIC&DEV_0003 device:
15,6-дюймовий G10 ноутбук HP 255 Software and Driver Details
Here is a partial copy and paste of the driver setup information file that shows driver support for that hardware ID:
[Manufacturer]
%Mfg% = HP,ntamd64.10.0...16299,ntx86.10.0...16299,ntarm64.10.0...16299
;======================= Device Install x64 Section ========================
[HP.ntamd64.10.0...16299]
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC0003
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC000C
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC0016
If everything is working fine, I wouldn't take the risk of updating the BIOS.
The release notes indicate this:
Provides security enhancements.
If you click to expand the Історія редакцій section on the BIOS update page I posted, it provides all of the release notes for the available previous BIOS versions.
- Забезпечує підтримку яскравості панелі дисплея HKC MB156CN01-1_V2.0.
01-13-2026 06:00 AM
You're very welcome.
I'm surprised the driver I gave you didn't work, since it worked for that other forum member with the same notebook.
See if this driver works:
https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155090.exe
On that other discussion link that was posted within the discussion that was solved, the person indicated this:
"Now as to how i've figured this out. Basically this thread on AMD forums https://community.amd.com/t5/pc-drivers-software/23-11-1-adrenalin-my-microphone-amd-array-is-gone-a...
gave me the biggest clue as to where i should look, specifically CodySlay post gave me the exact solution. For some bizarre reason the driver of AMD Audio CoProcessor supplied with sp152268 doesn't activate microphone array but sp155090 does. "