2020 HP Envy 360 - B&O Audio Enhancement not compatible with Bluetooth

[Biothor1]

I noticed that this issue has been lingering out there since at least 2008 without any responses or resolutions from HP.  The Bang and Olufsen works great with the laptop speakers or plugged speakers/headphones, but not with bluetooth.  The B&O control panel is completely shutdown with bluetooth.  I am a big music and audio listener and I have bluetooth speakers all over the house; I must have my music!  Does anyone know of a solution for this?  Although I like the laptop, without the B&O enhanced audio I may have to return the laptop.  

[Echo_Lake]

@Biothor1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.