3.5 mm Audio jack doesn't recognize a microphone in HP Notebook - 17-x010ca

[SarathR]

Here is the link of specification of my HP laptop HP Notebook - 17-x010ca - https://support.hp.com/ca-en/document/c05187517

Based on specification it has combo audio jack: 

External ports

1 USB 3.0; 2 USB 2.0; 1 HDMI; 1 RJ-45; 1 headphone/microphone combo

However, when a microphone is connected to 3.5 mm jack, microphone (Line in or Audio in) is not working. It works for only headphone (Audio out). it doesn't display a 'Realtek HD Audio Manager pop-up' when a headphone or a microphone is connected to select 'Line in' or 'headphone' etc.

Realtek Drive version is 6.0.1.7750.

Any response to resolve this audio (microphone / Line-in) issue would be much appreciated.

Thanks.

Sarath

[banhien]

@SarathR

Please try a headsets, that port is not a line-in port many machines do not work with a standalone phone

Regards.

[SarathR · Accepted solution]

Thanks for a quick response. You are right, this laptop doesn't accept standalone microphone jack, I tried with headphone with  TRRS jack, then I was able to use its mic. The following setting was display once TRRS jack was connected. When I connect standalone mic, it indicates 'Not plugged in' 

Thanks again.

Sarath