03-23-2018 03:18 PM
please i need your kindly help to solve my problem ,
since day one i bought this laptop when ever i plugged my headphones to listen to anything the sound got 3 seconds delay before playing.
i oppened a youtube video after 3 seconds the sound gets played, i clicked on another video the sound plays without delay but when i pause and wait about 10 seconds and pressed the play button the sound gets delayed 3 seconds.
it seems like there is a timer after 10 sendonds the headphone jack gets into a sleep mode and when pressing play it needs 3 seconds to get back to live mode 😞
Regards HP team 🙂
Solved! Go to Solution.
03-24-2018 02:47 AM
Perform audio playback component test from BIOS/UEFI diagnostics:
Report back with results.
If tests came PASSED, Troubleshoot sound problems from Windows to Find and fix audio playback problems.
03-24-2018 05:44 AM
i've tried all you have mentioned the component test was passed and tried microsoft troubleshoot but the problem still exist is there any configuration in windows to control the state of the driver to always be active ?
i dont want this 3 sec delay to become the driver active.
03-24-2018 05:11 PM
i've tried to uninstall all my drivers under sound in the device manager and then downloaded the latest driver and install it then restart my laptop and the same problem still occur 😞
i think i got like this problem i have read it on the blog here also :
03-24-2018 09:31 PM
What about the solution given in that thread? Did you try it?
Are you in latest build of Windows 10, 1709?
Uninstall audio driver present in device manager
Try install this driver: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-power-15-cb000-laptop-pc/1555...
Restart system and check.
03-25-2018 10:01 AM
yes i am at the latest build of windows 10 1709 and i have uninstalled and reinstall the driver you mention but the problem is not fixed i have also tried the solution in the article and the delay was gone but the sound is very low so i have returned to the default driver i think it is B&O software problem because everyone got the same problem...
and no action has been made by hp team till now also i have contacted them on twitter but they are stuck as some point they say they will check but i doubt that 😞