5.1 Audio option is not in my hp laptop

[jbalaram]

I have HP Notebook - 15g-dr0006tx with windows 10 64 bit installed. In my system there is no 5.1 sound option only there is only stereo option. Also there is no Realtek hd audio, instead there is only Realtek(R) audio. 

How to get 5.1 sound option. Please help.

[asmita6658]

Hi @jbalaram

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

Please try these steps - 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

Also, try these steps to update the computer - 

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jbalaram]

Hi, I have tried all the 4 ways. But my problem is not solved

[asmita6658]

Appreciate you trying the steps @jbalaram

I'd suggest you Contact HP in your region regarding this issue.

Thanks!