A2DP Bluetooth driver

[Aximusmaximus]

Greetings,

Can I please get a link to the A2DP Bluetooth driver for my HP Envy x360 laptop.   My Sony WH-1000XM4 headphones connect successfully through Bluetooth to the laptop, but they are not selectable as an audio output device now. This was not a problem for a few months after I bought the laptop early last year, but some weird gremlin has decided to f*** things up.

Thanks
Justin

[Rainbow23]

Hi @Aximusmaximus,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing Bluetooth issues with your HP Envy x360 laptop.

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aximusmaximus]

Hi Rainbow

I've already tried all those steps and they did not work.

Regards

Justin

[Rainbow23]

Hi @Aximusmaximus,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!