AMD High Definition Audio Device Not Plugged In (HP 15-BG008AU)

[NOBOT]

The sound icon has a red cross next to it on my HP 15-BG008AU (running on Windows 10) laptop. It shows that 'No speakers or headphones are plugged in'. In the Control Panel it states that the AMD High Definition Audio Device is Not Plugged In.

As far as I know, I've done nothing to cause this.

I itried Instalation of a TDI driver from the HP website. But, did not get the correct TDI driver. Kindly help.

[A4Apollo]

Hi! @NOBOT, Welcome to HP forums.

I understand you have audio issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external speaker or headphone? Does the issue persist?

Please share the product number of your PC to assist you better.

I appriciate your efforts for trying out the steps before reaching out to us.

As you mentioned the audio has stopped functioning and you are getting no speakers or headphones are plugged in error on your PC.

Try updating the latest version of BIOS and audio drivers and BIOS on your PC and check if it helps.

Update the BIOS using this link: https://hp.care/2klsxAO

Also, update the audio drivers on your PC using this link: https://hp.care/2z9hFjM

Refer this article to know more information about using HP support assistant.

Also, Make sure that Windows Audio service is started.

a. Click Start, type services.msc and press Enter.

b. Double-click "Windows Audio" service.

c. Click the Log On tab.

d. Click Local System account, and then click OK.

e. Right-click "Windows Audio" service, and then click Start.

f. Follow the same steps for "Windows Audio Endpoint Builder" service.

Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

Start the BITS service click start, and then click run.

Type services.msc in the open box and then click ok.

Right-click background intelligent transfer service, and then click properties.

On the general tab in the startup type box, click Automatic, and then click apply.

In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

Click apply, and then click ok.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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