AMD High Definition Audio Device Not plugged in

[YellowSmirf]

Since I installed the new Windows Update on my Laptop, the Sound is not working anymore. I found out that the AMD High Definition Audio Device is apparently not plugged in.

I tried different things:

- troubleshooting

- updating both Audio Devices: AMD High Definition Audio Device and Realtek High Definition Audio Device

- uninstalling the Windows update

...but nothing worked.

My Groove Music reported that it can't play, because "this item was encoded in a format that's not supported" - the fault code given is 0xc00d5212.

I would be delighted if you could help me.

Thanks

[The_Fossette · Accepted solution]

Hi @YellowSmirf

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the audio is not working after installing the windows update.

Don’t worry, I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

I recommend you to uninstall the audio driver and install it from the below link. Also, update the bios.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[YellowSmirf]

Hi, thank you for your help! After deinstalling the AMD Audio Device, I went to the link you provided and downloaded a new Audio Device, but there was not the AMD one. However, I updated bios. and after that the Sound was working again. Now, unfortunately, the sound isn't working anymore! I have no clue what could have happend - my Notebook was just in Sleep-Mode in between.

If you have any other ideas what I could do, that would be great!

[The_Fossette]

Hi @YellowSmirf

I recommend you to perform a system restore on the computer and check.

http://hp.care/2o8S0Nn

Let me know how it goes and you have a great day!