AUDIO AND TOUCH NOT WORK

[SILTULA]

HI everyone!! i formatted my notebook Spectre 13-4107la and installed windows 11, After the reset i noticed that the audio and the touch on my device no longer works. . Can you help me?

[VikramTheGreat]

Hi @SILTULA,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

After formatting and installing Windows 11on HP Spectre 13‑4107la, the loss of audio and touch functionality indicates that device-specific drivers and/or firmware (BIOS) are not properly loaded. Follow the steps below in order.

Step 1: Perform BIOS Recovery (Restore Firmware)

This ensures the system firmware is intact and the hardware is properly initialized.

1. Turn OFF the notebook completely
2. Press and hold:
   Windows key + B
3. While holding, press and hold the Power button for 2–3 seconds, then release Power (keep holding Win + B)
4. Continue holding until: 
   • The screen turns ON
   • You may hear a series of beeps

👉 If successful, the HP BIOS Recovery screen appears and will automatically restore the BIOS

Allow the process to complete fully.

Step 2: Install HP Drivers Using HP Support Assistant

Since Windows 11 installs often miss HP-specific drivers:

1. Connect to Wi‑Fi
2. Download/install HP Support Assistant
3. Open it → Click “Check for updates”
4. Install all pending updates, especially: 
   • Audio driver (Realtek / Bang & Olufsen)
   • Chipset driver
   • Touchscreen / HID driver
5. Restart the notebook

👉 During install, you may notice the system refreshing devices. This is expected

Step 3: Check Device Manager for Missing Drivers

1. Press Windows + X → Device Manager
2. Look for: 
   • Audio inputs and outputs
   • Human Interface Devices
   • Any items with a yellow warning icon

If missing:

• Right‑click → Update driver
• Or reinstall via HP Support Assistant again

👉 If “HID-compliant touchscreen” is missing, touch will not function

I hope this helps.

Take care and have an amazing day!