09-15-2019 08:55 AM - edited 09-16-2019 08:22 AM
i am using HP Omen 15 (2018)
i am not getting the original Bang and Olufsen boosted audio in my PC,
i have updated several time from hp drivers, and try to use older version of Realtek HD audio drivers, and even reinstalled hp switch software, nothing is working
sometime i mute the audio and as i unmute the audio, it suddenly start to play in boosted mode then again in low audio.
how to solve this problem?
if there is not a solution to it then HP Sucks
there is no meaning to buy premium laptop like omen if audio software sucks
i am facing this problem after updates from windows
09-18-2019 06:44 PM
Welcome to HP support community.
Did you check with a headphone or an external set of speakers to check if that works?
Did you update to the latest drivers from the HP website?
(Click here to find and install, if you haven't)
If the issue persists, please try the below steps:
- Go to Windows Device Manager > Sound, video and game controllers section.
- In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
- Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
- Right-click and select Update Driver Software.
- Select Browse my computer for driver software.
- Select Let me pick from a list of device drivers on my computer.
- You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
- In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
- At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
- In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
- At the prompt to reboot, click Yes.
- Enjoy your music now with no compression
Let me k now how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
09-28-2019 03:26 PM
Perform a BIOS update:- Click here
Restore the audio driver in HP Recovery Manager:
- In Windows, search for and open Recovery Manager.
- Click Reinstall drivers and/or applications.
- Select the audio driver in the list, and then click Install.
- Wait for the driver to reinstall. When the installation is complete, click OK.
- Close HP Recovery Manager and then restart your computer.
- Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.
I hope that helps.
To thank me for m efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee