AUDIO ISSUES

[UJAWAL]

Audio Issue not get clear audio and very low volume to listen

[Pallipurath]

Hi @UJAWAL,

Welcome to the HP Support Community.

Thank you for posting your query.

I’m really sorry you’re dealing with that  having unclear, low-volume audio can be irritating, especially when you rely on your laptop for work or daily use. 

I would request you to please perform the troubleshooting in order to get it fixed.

• Press Win + X → Device Manager
• In Device Manager, right-click Realtek Audio
• Right-click Realtek Audio
• Select Uninstall device
• If you see “Delete the driver software for this device”, check it
• Click OK
• Restart your laptop
• Windows will reinstall a fresh audio driver automatically.

Also, I request you to Run UEFI Hardware Diagnostics for Audio

To run it:

•  Make sure the mute key is off and increase the volume.
•  request the cx to use an alternative headset and check if it's working.
•  Go to UEFI {F2}
•  Component test
•  Click on audio
•  Click on audio playback test
•  Click on run once.

I hope this helps. Please revert with the test results.

Take care and have an amazing day!

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Regards,

Pallipurath.