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- AUDIO problem with HP ProBook 430 G8 Windows 10 computers an...

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06-09-2022 12:51 AM
Hi,
I have a issue with HP ProBook 430 G8 Windows 10 computers and the Logitech Meetup Camera
Symptoms
When the camera is connected to the computer with USB cable
Freeze the Windows "sound" shortcut at the bottom right. No sound from any source (integrated speakers, camera)
Various bugs/slowness of Windows and applications
Once the camera is disconnected , the computer runs normally again
Equipment HP ProBook 430 G8 -Windows 10 21H1 19044.1706 LOGITECH MeetUp No issues with other "HP Pro Book 430" line of computers
No issue after a new Windows 10 installation (this appears after Windows 10 updates, HP support wizard)
I can't identify the KB WINDOWS or SP HP that is causing the problem
The i disappears after a migration to Windows 11
Thanks in advance
08-01-2022 12:12 AM - edited 08-01-2022 01:13 AM
Here solution :
1/ From “Start” type Device Manager and click open
2/ From Device Manager pop-up expand “Audio inputs and outputs”
3/ Select Intel® Smart Sound Technology (Intel® SST) Audio Controller
4/ From the Intel® Smart Sound Technology (Intel® SST) Audio Controller pop-up window select the “Driver” Tab
5/ Click on “Disable Device”
6/ Reboot (I found that without a reboot it was still bad quality)