• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

Hi,

I have a issue  with HP ProBook 430 G8 Windows 10 computers and the Logitech Meetup Camera

Symptoms

When  the camera is connected to the computer with USB cable

Freeze the Windows "sound" shortcut at the bottom right. No sound from any source (integrated speakers, camera)

Various bugs/slowness of Windows and applications

Once the camera is disconnected , the computer runs normally again

Equipment HP ProBook 430 G8 -Windows 10 21H1 19044.1706 LOGITECH MeetUp No issues with other "HP Pro Book 430" line of computers

No issue after a new Windows 10 installation (this appears after Windows 10 updates, HP support wizard)

I can't identify the KB WINDOWS or SP HP that is causing the problem

The i disappears after a migration to Windows 11

Thanks in advance

1 REPLY 1
HP Recommended

Here solution : 

 

1/ From “Start” type Device Manager and click open

2/ From Device Manager pop-up expand “Audio inputs and outputs”

3/ Select Intel® Smart Sound Technology (Intel® SST) Audio Controller

4/ From the Intel® Smart Sound Technology (Intel® SST) Audio Controller pop-up window select the “Driver” Tab

5/ Click on “Disable Device”

6/ Reboot (I found that without a reboot it was still bad quality)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.