AUX

[pecciaivan]

Da alcuni giorni la porta AUX del mio PC ha smesso di funzionare e non riesco a capacitarmi del motivo. Ho letto che potrebbe dipendere dall'aggiornamento, ho provato a aggiornare i driver ma nulla. 

[Animatryx]

Hey @pecciaivan 

Hope you are doing fine!

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Regards

[pecciaivan]

A few days ago, my PC's AUX port stopped working, and I can't figure out why. I read it might be due to the update; I tried updating the drivers, but nothing worked.

[Pallipurath]

Hi @pecciaivan,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your AUX port stopped working after a recent update, there are several steps you can take to troubleshoot and resolve the issue:

Check Audio Settings:

• Right-click on the speaker icon in the system tray.
• Select "Open Sound settings."
• Ensure the correct output device (your AUX-connected device) is selected in the "Choose your output device" dropdown.

Update Audio Drivers:

• Go to the Device Manager by right-clicking on the Start button and selecting "Device Manager."
• Expand the "Sound, video and game controllers" section.
• Right-click your audio device and choose "Update driver."
• Choose "Search automatically for updated driver software."

Roll Back Driver:

• If updating the drivers did not work, you might need to roll back to a previous version that worked.
• In Device Manager, right-click on your audio device, select "Properties," go to the "Driver" tab, and click "Roll Back Driver" if the option is available.

Check Default Format:

• In Sound settings, select your audio device and click on "Device properties."
• Click "Additional device properties," go to the "Advanced" tab, and try different default formats.

Run Audio Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Find and run the "Playing Audio" troubleshooter.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Ensure your Windows OS is updated, as a newer update might fix the current issue.

Perform a Hardware Check:

• Make sure that your AUX cable and connected audio device are functioning properly by trying them with another device.

Reset Audio Services:

• Open "Services" by typing it into the Start menu.
• Find "Windows Audio" and "Windows Audio Endpoint Builder," restart these services by right-clicking and selecting "Restart."

Take care and have an amazing day!

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Regards

Pallipurath.