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‎07-05-2023 02:36 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c3000 (767L5AV)
Operating System: Microsoft Windows 11

I just purchased an HP Laptop 17.3 in Natural Silver W11. Like it so far. There is a headset jack. On my old HP  Pavilion g6  I could use this jack to drive my powered Altec Lansing external speakers. I was able to use either the internal speaker or these in W10 on the Pavilion. On this new PC nothing happens when I plug in the speakers to the jack. Volume is up. Internal speaker is still being used. What do I have to do?

Brewster

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2023 03:26 PM

HP Recommended

Managed to find my own solution. By right-clicking on the speaker icon in the lower right of the taskbar notification area, there are 2 choices: Sound settings and Open Volume Mixer. Select the mixer. 2nd from the top is Output Device. Here you have to choose Headphone or Speaker! I thought either would work. Once I selected Speaker I was OK. Actually the Sound Setting allow you to do the same thing. 

Sorry for any inconvenience.

View solution in original post

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1 REPLY 1

‎07-05-2023 03:26 PM

HP Recommended

Managed to find my own solution. By right-clicking on the speaker icon in the lower right of the taskbar notification area, there are 2 choices: Sound settings and Open Volume Mixer. Select the mixer. 2nd from the top is Output Device. Here you have to choose Headphone or Speaker! I thought either would work. Once I selected Speaker I was OK. Actually the Sound Setting allow you to do the same thing. 

Sorry for any inconvenience.

Was this reply helpful? Yes No
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