After Windows 11 was installed my laptop no longer has any audio input or output hardware

[RandyJ10]

After Windows 11 was installed on my HP Envy laptop, I no longer have any sound.  I have ran troubleshooting and it states I have no audio input or output hardware on my device.  When going into Device Manager I see nothing listed any longer.  This is not a driver issue as those are there, its the actual speakers and output that is gone.  How can this be fixed?  I have tried so may different things including HP asssistant that runs audio diagnostics and tells me no speakers or microphone are found...yeah no kidding.

[ub6424]

Hello @RandyJ10 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[RandyJ10]

The audio inputs and outputs were hidden and I had to click view hidden to make that show.  Still no idea where speakers went.  I also had no Other devices to expand but if you need something else just let me know.  Appreciate any help I can get with this

[ub6424]

Hello @RandyJ10 

(1) Enter BIOS

How to open the BIOS on your HP computer | @HPSupport

(2) Make sure that the following options are checked

Advanced -> Build-In Device Options

[x] Audio Device

[x] Integrated Microphone

[x] Internal Speakers

[x] Headphone Output

(3) Exit BIOS

Main -> Save Changes and Exit

(4) Please report back