After headphones are plugged in, all audio cuts out.

[Jaqeb]

When I start up my laptop my audio works just fine, When i plug in my headphones no audio comes through them. Then when i unplug the headphones my laptop speakers wont play any audio at all, until i restart my laptop again. The headphones work with other devices except this one.

[DavidSMP]

@Jaqeb,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with audio when the headset is plugged in.  I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

• Did this happen after a recent software or Windows update?
• Did you check with a different headset on this audio port to isolate the issue further? (I know that this headset works correctly on a different device)
• Please let me know the complete model# of the computer to assist you better.

For now, let me keep you posted about a few things here:

• Please perform a hard reset on the computer by following steps from this link:https://support.hp.com/us-en/document/c01684768
• THen from please try a different headset on the audio port of the computer. If another headset fails to work then the audio port may be faulty and the computer needs to be serviced.

Nevertheless please perform these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios and audio drivers from this link: http://hp.com/drivers  and follow the on-screen instructions.
• Then check if the situation has been corrected.
•  

If the issue continues, then perform these steps:

Solution 1:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
• Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
• Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

Solution 2:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Select the Communications tab up the top.
• By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
• Change this to ‘Do nothing’.
• Press OK.

Now check for issue resolution.

If the issue persists try these steps:

Solution 3:

• Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
  To fix audio services, open the run command and launch services.msc.
• In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
• And ensure the Startup Type is set to Automatic.
• Click Apply and OK
• Restart the computer and check if it works.
• If the issue persists, try the steps mention on this link: Click here.
• This should fix the issue for you as long as it is not hardware related.

Restoring the audio driver in HP Recovery Manager

To restore the audio driver in HP Recovery Manager on a computer that came with Windows 10 installed, complete the following steps:

1. In Windows, search for and open Recovery Manager.
2. Click Reinstall drivers and/or applications
3. Select the audio driver in the list, and then click Install.
4. Wait for the driver to reinstall. When the installation is complete, click OK.
5. Close HP Recovery Manager and then restart your computer.
6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

Updating the audio driver using Device Manager

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

1. In Windows, search for and open Device Manager.
2. Double-click Sound, video and game controllers.
3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
4. With the sound device enabled, right-click the sound device and select Update Driver Software.
5. Click Search automatically for updated driver software.
6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
7. If a window opens asking you to restart the computer, restart the computer.
8. Test for sound. If the audio problem persists after updating the driver, continue to the next step.

If the issue persists, then backup all your important data and perform a Microsoft Push-Button Reset of Windows 10 by following directions from this link: http://support.hp.com/ca-en/document/c04742289There is an associated YouTube video on how to do it. If the correct on-screen instructions are followed there should be no data loss. However, any apps and programs that you have installed or downloaded will need to be reinstalled.

If the issue continues, then the computer needs to be repaired. ​​​​​​​I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance. I am being honest about it by keeping your best interest in mind without beating around the bush.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with. We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂