After updating to Windows 11 24hz sound from audio devices is very low.

[Dadapeer]

After updating to windows 11 sound from audio devices very low, my system came with windows 10 installed. Looks like realtek audio driver issue I tried re-installing my windows but didn't work, also in the support page I am not seeing windows 11 in OS section, can you help me with finding the right audio drivers.

[Garp_senchau]

@Dadapeer, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Download and Install the Latest Realtek Audio Driver

I recommend you download the latest drivers from the HP website. HP Pavilion Gaming - 15-dk0047tx Software and Driver Downloads | HP® Support

Use Windows Update to Check for Audio Driver Updates

Go to Settings > Update & Security > Windows Update.

Click Check for updates.

If any audio driver updates are available, install them and restart your laptop.

Roll Back to the Default Windows Audio Driver

If the issue persists, you can try reverting to the default Windows audio driver:

Open Device Manager.

Expand sound, video, and game controllers.

Right-click on your audio device and select Properties.

Go to the Driver tab and click Roll Back Driver.

Follow the on-screen instructions and restart your laptop.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Dadapeer]

@Grap_senchau, I don't see windows 11 in the OS section of this website  HP Pavilion Gaming - 15-dk0047tx Software and Driver Downloads | HP® Support. Should I rollback to windows 10. Because my laptop doesn't have support for windows11 drivers, I would like to get back to last version of windows10, but the problem is in the recovery options Go back option is disabled. can you help me in rolling back to windows 10.

[Garp_senchau]

Hey @Dadapeer, 

Thank you for your response

Download Windows 10 Drivers Manually

If you still want to keep Windows 11 for some features but are facing audio driver issues, try manually downloading the correct drivers for Windows 10, even if Windows 11 is not listed on the HP support page.

Also, you can refer to this guide for furhter troubleshooting steps: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Dadapeer]

@Garp_senchau can you help me on finding the correct audio drivers for Windows 10 that works fine with the windows 11

[Garp_senchau]

Hey @Dadapeer,

Here is the audio driver you would need: Click here

Let me know how it goes.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Dadapeer]

Hi @Garp_senchau, the driver you gave is performing better than my old driver, can you also help me with drivers of below, and any other drivers related to audio. And also please get me the latest BIOS version

for my system.
1.HP Audio Hardware Support Application
2.Realtek Audio Universal Service

3.High Definition Audio Controller
4.Audio inputs and outputs .

[Garp_senchau]

Hey @Dadapeer,

Thank you for your response

Here are the drivers you need:

Latest BIOS version - sp155582.exe

Realtek Audio Universal Service - Click here

I suggest you download the HP Support Assistant to get the best drivers available for your unit.

Support Assistant - sp148716.exe

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,