• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-17-2021 07:21 AM - edited ‎11-17-2021 07:22 AM

HP Recommended
Product: HP Spectre x360 - 13-ae013dx
Operating System: Microsoft Windows 11

Upgrade to Windows 11 was perfectly smooth and uneventful, and so far it seems to work well with one exception, and this issue has happened on this computer before I upgraded to Windows 11.

 

I have a Plugable docking station which I use to connect to dual monitors, speaker system and desktop microphone. When plugged into my docking station, all works well including sound and microphone.

 

However, when I am not connected to the docking station the computer correctly defaults to using the default audio device - Realtek HD Audio (SST), but at that point I have no audio and I assume the built-in microphone is also non-functional. I have downloaded the "latest" driver from Realtek (6.0.8940.1 dated 22-Apr-2020) which Device Manager says is "working properly".

 

This suggests a fault with the Realtek drivers, since the Plugable drivers work just fine.

 

As I said at the outset, this lack of function with the Realtek audio is not new, and has happened before I upgraded to Windows 11. I just can't remember what sequence of trial and error fixes resulted in a solution, but I do recall that restarting 3 services (Windows Audio, Windows Audio Endpoint Builder, and Remote Procedure Call (RPC) worked before - restarting these services doesn't work now)

 

Anyone else have this issue, or know how to resolve it.

Regards,
Wayne
Category:
7 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.