After using bluetooth speaker I can't get the laptop speakers or headphone jack to play sound

[MainframeGuy]

We recently purchased this laptop. The internal speakers were working fine until I used a bluetooth speaker. Now the laptop shows the red X on the speaker icon. The only thing that shows up under playback devices is the bluetooth speaker.

I've attempted to update the Intel(R) Display Audio driver, via Device Manager, but said it was current.

I do see that under Other Devices, that the Intel High Definition Audio and Intel High Definition DSP drivers aren't found and suspect this might be the issue. I tried the Update Driver options using Browse my Computer for Driver Software and it didn't find anything.

Any help would be greatly appreciated.

[DavidSMP · Accepted solution]

Hi @MainframeGuy,

Good Day. A warm welcome to the HP community. I reviewed the case regarding Audio issues with the computer. I will be delighted to assist you here.Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did you try to unpair the Bluetooth speaker and check in device manager?
• Did you check the sound settings on the computer for playback devices?
• Did you try to play multiple music tracks?

For a start please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link http://hp.care/2siVuzK and follow the on-screen instructions.
• Then check if the situation has been corrected.
• Try with a wired headset after connecting it to the audio port of the computer to check if the audio is heard. Play multiple audio tracks just be sure.
• If it plays from a wired headset connected to the headset port and not from the speakers, then the speakers could be faulty and the computer needs to be repaired by contacting HP tech support.
• If this does not fix the issue please perform all the prescribed steps relevant to your current issue from this link: http://hp.care/2sj30um  for audio related issues. This will hit the nail on its head and fix it for you if there are no hardware problems.
• Finally, please run the audio diagnostic from the component tests from this link: http://hp.care/2siUXO8  to eliminate audio hardware issues. Please run the Component tests under “Running the UEFI Component Tests” option

Please perform all these steps patiently as it is critical to resolving the issue. It will definitely fix the issue for you. Also going by the post and your technical competence I am sure that you will run through these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[MainframeGuy]

Thank you very much DavidSMP, that fixed it!

And it auto-switches between laptop speakers and bluetooth external speaker, which my old Lenovo Thinkpad didn't.

Thank you again for all the help!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.