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03-06-2021 12:14 PM
All my audio Drives Do not work, I Only have 1 default audio device which is Realtek which fives off a loud Static sound everything i play audio. and when i download another from the manufacturer website, No audio comes out or just do not work. I cant even use headphones becuase the laptop is not recognizing it at all while its plugged in
03-09-2021 07:42 AM - edited 03-09-2021 07:43 AM
Hi@Richard567, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps Audio issue
To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.
Option 1: Download and install the SoftPaq to update the audio driver:
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Option 2: Update the audio driver in Device Manager
- Open Device Manager.
- Expand Sound video and game controllers.
- Right-click on Realtek Audio Device.
- Select Update Driver Software.
- Select Search automatically for updated driver software.
- Follow the on-screen instructions to download and install the driver.
Hope this helps! Keep me posted.
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