Annoying and continuous loud alarm-type tone from the laptop

[thlorent]

I'm piggy-backing on a post from 04/2023 on what I believe is the exact same issue the other individual was describing:

" ...have been getting a very annoying and continuous loud beeping noise from the laptop. It sounds like something you'd get when there's a system error (more like a fire alarm, though),

It seems as though mine occurs each time anything audio (tone, beep, notification, music or video audio) is attempted to be ported to the speaker - EVEN when my headphone is plugged in and I also believe as this individual indicated, that it may be coming from the motherboard.  No overheat condition, nor was it dropped on it's head 

I too have been through all the posts in this community as well as other search avenues online and even taken the suggestions of uninstalling the audio devices to no avail and believe too that this might be a hardware issue. 

I have not been able to find a BIOS update option for my Spectre or even have WIN11 as an OS option.  Hoping to get some direction from folks here or the HP Support Team

Thank you!

[A_Gayathri]

Hi @thlorent,

Welcome to the HP Support Community

I understand you are facing an audit and Bios update-related issue with your HP Spectre 15-eb1 x360, Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?

While you respond to that please try the below steps:

Please try the following Troubleshoots steps. 

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Restart the unit 

Update the BIOS, & Audio drivers:

• Here's the link to download and install the above updates: Click here

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MuskyTom]

BIOS upgrade was the ticket.  Was a rev behind

[A_Gayathri]

@MuskyTom,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!