• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Laptop PC 15t-eg000 CTO

I have tried with a friends Dell Laptop and the interface works fine. I have downloaded the drivers. When plugging in my Audient ID14 M2 interface it turns on and the volume lights work when a video is playing but no audio goes through to my headphones. 

This may be another topic completely but when connecting this to my Work Monitor (USB-C which should work as a display option HDMI or whatever) it does not detect anything. 

Is the USB-C there just for charging ?
Should this be working?

1 REPLY 1
HP Recommended

Hi @benmeirelles,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Pavilion Laptop PC 15t-Eg000 CTO. Not to worry I will help you to get a resolution to resolve the issue.

 

To answer your question: The USB C Type port does support display as well.

 

 

Update the BIOS, Video card & Chipset drivers:

  • Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then you may try to re-install a fresh Operating system using HP Cloud Recovery:  HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)

 

NOTE: Please make sure you take a backup of all your data before re-installing the OS.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.